Privacy policy

Last updated: August 20, 2025

The Scented Glove operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. The Scented Glove is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

Data Controller

For the purposes of applicable data protection laws, including UK GDPR, The Scented Glove is the data controller of your personal information. If you have any questions or wish to exercise your rights, you can contact us at:
Email: hello@thescentedglove.com

 

Information We Collect

We collect the following types of personal information about you:

  • Contact details: Name, billing and shipping addresses, phone number, email address
  • Financial information: Payment card details, transaction information, payment confirmations
  • Account information: Username, password, preferences, and settings
  • Transaction information: Items viewed, added to cart, purchased, returned, exchanged, or cancelled
  • Communications: Customer support inquiries and other communications you send to us
  • Device information: IP address, browser type, device identifiers, and network information
  • Usage data: How you interact with our Servics and website

 

How We Collect Your Information

  • Directly from you: When you create an account, place orders, contact us, or otherwise provide personal information.
  • Automatically: Through cookies, tracking technologies, and your device when you visit our website or use our Services.
  • From third parties: Such as service providers, partners, or marketing affiliates acting on our behalf.

 

Lawful Basis for Processing

Under UK GDPR, we process your personal information based on one or more of the following lawful bases:

  • To perform our contract with you (e.g., to process your orders and deliver Services)
  • To comply with legal obligations (e.g., tax and financial regulations)
  • For our legitimate interests (e.g., to improve our Services, prevent fraud, and ensure security), provided these do not override your rights
  • With your consent (e.g., for marketing communications where required)

 

How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve our Services, including order fulfilment, account management, shipping, and returns
  • Communicate with you about your account, purchases, or support inquiries
  • Send marketing communications with your consent, including personalised offers and promotions
  • Detect and prevent fraud, abuse, and other illegal activities
  • Comply with legal and regulatory requirements

 

Marketing Communications

If you consent, we may send you marketing emails or messages. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. Please note, we may still send you non-promotional messages regarding your orders or account.

 

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and provide personalised advertising. For more details, please see our Cookie Policy. By using our Services, you consent to the use of cookies as described.

 

Sharing Your Information

We may share your personal information with:

  • Shopify and service providers who assist us with payment processing, IT services, order fulfilment, customer support, and marketing
  • Business partners to deliver personalised advertising and marketing services
  • Third parties with your consent or at your direction, such as shipping carriers
  • Affiliates or in corporate transactions, such as mergers or acquisitions
  • Legal authorities, when required by law or to protect our rights

All third parties are required to handle your data in accordance with applicable laws and our instructions.

 

International Transfers

Your data may be transferred and processed outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or UK-approved equivalents, to protect your information.

 

Data Retention

We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods depend on the type of data and purpose of processing.

 

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your data
  • Correction: Ask us to correct inaccurate or incomplete data
  • Deletion: Request that we delete your personal information
  • Restriction: Request that we limit the processing of your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain processing activities, including marketing
  • Withdraw consent: Withdraw any consent you have given at any time

To exercise your rights, please contact us at hello@thescentedglove.com. We may need to verify your identity before acting on your request.

 

Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under this age. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete it.

 

Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

 

Complaints

If you have concerns about our processing of your personal data, please contact us at hello@thescentedglove.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/
Phone: 0303 123 1113

 

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law, technology, or our business practices. We will notify you by updating the “Last updated” date and, where appropriate, provide additional notices.

 

Thank you for trusting The Scented Glove. We are committed to protecting your privacy.